Privacy policy

Last Updated: 12 March 2026

Welcome to NOVA SHOP. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, create an account, place an order, subscribe to our emails, or communicate with our customer support team.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

When you visit or make a purchase from our website, we may collect personal information including your full name, email address, phone number, billing address, shipping address, payment details, order history, communication records, and account information. We may also collect non personal information such as IP address, browser type, operating system, device information, referral source, pages viewed, and website usage data.

This information helps us provide better service, improve our website, and enhance your shopping experience.

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Processing and fulfilling orders
• Providing order confirmations and shipping updates
• Responding to customer support requests
• Improving our products and services
• Personalizing your shopping experience
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending marketing emails if you have opted in
• Managing returns, refunds, and exchanges
• Analyzing website performance and customer behavior

SHIPPING INFORMATION

We currently ship Australia.

We offer free shipping on all orders. Delivery times may vary depending on location, courier delays, weather conditions, and other external factors. Customers will receive tracking details once their order has been shipped.

PAYMENT INFORMATION

All payments are processed through secure third-party payment providers. We do not store full payment details on our servers. All transactions are encrypted and protected using

industry-standard security systems.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to improve performance, remember preferences, and analyze user behavior. You can disable cookies anytime in your browser settings, but some features may not work properly.

SHARING YOUR INFORMATION

We do not sell or trade your personal data.

We may share information only with trusted service providers such as:

• Payment processors
• Shipping companies
• Website hosting providers
• Email marketing tools
• Analytics providers
• Customer support systems

These providers only receive necessary data and are required to keep it secure.

DATA RETENTION

We keep your personal data only as long as needed for order processing, legal compliance, and customer support purposes.

DATA SECURITY

We use strong security measures to protect your data. However, no online system is completely secure.

YOUR RIGHTS

You may request access, correction, or deletion of your personal data. You may also unsubscribe from marketing emails anytime.

THIRD PARTY LINKS

We are not responsible for external websites linked on our store. Please review their policies separately.

CHILDREN'S PRIVACY

We do not knowingly collect data from children under 13 years old.

POLICY CHANGES

We may update this policy anytime. Changes will be posted on this page.

CONTACT INFORMATION

Support Email: info@nova-shop.com.au

Business Address: M Centre, 11 Palmerston Lane, Suite 1043, Manuka ACT 2603

Postal Address: M Centre, 11 Palmerston Lane, Suite 1043, Manuka ACT 2603

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)

Shipping Cost: Free Shipping on All Orders Across