FAQ's

What kind of products does NOVA SHOP offer?

We stock a carefully selected range of home and garden, hardware tools, home appliances, outdoor equipment. Every product is chosen to help you get better results with confidence and convenience.

Where do you ship, and is shipping free?

We ship Australia with free tracked shipping on every order, with no minimum spend required.

How long does order processing and delivery take?

Orders are processed within 1–3 business days. Delivery times vary by location, but most customers receive their order within 3–7 business days after dispatch.

Will I receive tracking details?

Yes. Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery status at every step.

What is your returns policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. To start a return, contact our support team with your order details and we will guide you through the process.

Return Support Email: info@nova-shop.com.au

Is shopping with you secure?

Yes. All payments are processed through secure and trusted payment providers with encrypted checkout protection to keep your personal information safe.

How can I contact NOVA SHOP?

You can contact our support team anytime for product enquiries, shipping updates, or order assistance.

Support Email: info@nova-shop.com.au

Business Address: M Centre, 11 Palmerston Lane, Suite 1043, Manuka ACT 2603

Warehouse Address: M Centre, 11 Palmerston Lane, Suite 1043, Manuka ACT 2603

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM